Questions? Here we are, ready to answer to all of them.

In case you wouldn’t find the answers you are looking for the list here below, please do not hesitate to contact us

What are the delivery terms?

We entrust all our shipments to the expert hands of the DHL couriers that provide delivery throughout Europe in 3-4 working days, in case of unexpected delays we kindly ask you to contact us by mail at info@l10trading.com, indicating “Philo Delivery Delay” in the subject.

What is the return policy of the items purchased on gophilo.com?

In compliance with Italian law, every product purchased on the mojipower.it website can be returned within 14 days from the date of receipt.If you want to proceed with a return, keep the delivery box and write to info@l10trading.com, indicating “Philo Return” in the subject.

In general, we follow these return policy:

1 The Purchaser has, in any case, the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the purchased good.

2 In the event the Purchaser decides to exercise the right of withdrawal, he must notify the Seller by means of registered letter a.r. at L10 Trading s.r.l., Via Padana Superiore, 72 / D, 25080 Mazzano (BS), anticipating communication via e-mail at: info@l10trading.com

3 The Purchaser will ship the Product carefully packaged in the original packaging, complete with all accessories, instruction manuals and all contents in origin.

4 The return of the property must take place no later than 14 (fourteen) days from the date on which it informed the Seller of its decision to withdraw.

5 To be entitled to reimbursement of the price paid, the goods must be returned intact and in any case in a normal state of conservation. The right of withdrawal is lost if the returned product is not intact, ie: – in the absence of the original packaging – in the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) – for damage to the product for different reasons from transport.

6 In the case of partial withdrawal for the purchase of several products, the Delivery Contribution possibly sustained by the Purchaser will not be reimbursed.

7 The only costs payable by the Purchaser for the exercise of the right of withdrawal, pursuant to this article, are the costs of returning the goods to the Seller.

8 After the return of the Products, the Seller provides the necessary checks regarding the integrity of the same and compliance with the conditions contained in the previous articles. If the checks are concluded positively, the Seller will send the Buyer, via e-mail, the confirmation of acceptance of the returned Products and proceed to cancel the order and issue the relevant credit note.

9 The Seller will refund the entire amount paid by the Purchaser, by crediting the credit card used for the purchase or the Paypal account of the Purchaser, which will be carried out as soon as possible or, in any case, within the deadline 14 (fourteen) days from receipt of notice of withdrawal.

10 With the receipt of the communication with which the Purchaser communicates the exercise of the right of withdrawal, the parties to this contract are released from their reciprocal obligations, except as provided for in the previous points of this article.

11 The Seller is not required to reimburse the additional costs if the Purchaser has expressly opted for a type of delivery other than the less expensive type of delivery offered by the Seller.

Philo cases offer protection?

Our cases are designed to offer everyday protection from bumps, scratches, dust, and dirt.

I have a malfunction, what can I do?

We test and try each product before shipping, but in the rare case of technical problems, do not hesitate to contact us via email at the address info@l10trading.com, indicating “Philo Technical Issues” in the subject.

What is the best way to charge your Philo Power Bank?

We recommend to always run complete charge cycles of the Moji charger, waiting until it is completely drained before attaching it to the power supply.

Is it necessary to do a full first charge?

No, because Philo batteries arrives already charged.

Can I use Philo Power Bank only with iPhone?

The Philo power banks are designed to charge any type of smartphone on the market thanks to its USB port, which allows replacement with any type of power supply.

Can I charge my tablet with Philo external batteries?

Philo “Battery” (2600 mAh) can charge your tablet. However, in most cases it will not fully charge the tablet. For this reason we do not recommend using the charger for this purpose.

Philo “Wireless Battery” (10.000 mAh) fully charges your tablet.

Do you accept the return of a product purchased in an offline store?

We are currently not authorized to collect a product purchased at a physical point of sale, so we invite you to go to the same point of sale indicated and published on site.

What kind of guarantees are provided when I purchase a Philo product?

The warranty of Philo products, according to the law, has value for 1 year (this period is extended by 1 additional year for Italy) from the time of purchase reported on the receipt (1 year on invoice). For this reason we suggest to keep the purchase document until the expiry of the warranty period.